Overview
QC Rent a Geek, LLC provides services, not physical products. Because of this, our refund policy is simple:
All sales are final. We do not offer refunds, returns, or exchanges on any service, including but not limited to website development, website hosting, domain registration, remote technical support, onsite technical support, and any other consulting or technical service provided.
Payment is due at the time services are rendered, or according to the terms outlined in your accepted proposal or invoice.
Scheduled calls and appointments
If you book and pay for a scheduled call or appointment through our online booking system, a different, more specific policy applies:
Booking reserves that time exclusively for you, so payment confirms your appointment. Because of this, appointment payments are non-refundable, with one exception: you’re eligible for a full refund if you cancel within 24 hours of booking and your cancellation is made at least 24 hours before your scheduled appointment. Both conditions must be met.
Outside that window, or in the case of a missed appointment, no refund will be issued.
Need a different time instead of cancelling? Rescheduling is always welcome at no additional charge — just reach out directly or use the link in your confirmation email.
Why we don’t offer refunds
Our services involve time, labor, and expertise delivered directly to you — once work has begun or been completed, or once time has been reserved on our calendar, that time and effort cannot be returned. This is standard for service-based businesses and allows us to keep our pricing fair and consistent for every client.
Disputes or concerns
If you have a concern about work performed or an appointment booking, please contact us directly at bridget@qcrentageek.com so we can address it. We want every client to be satisfied, and we’re always willing to talk through any issue before it becomes a dispute.
Subscriptions and recurring services
If you are enrolled in an ongoing service (such as monthly hosting, maintenance, or support), you may cancel future billing at any time by contacting us. Cancellation stops future charges but does not refund any period already paid for.
Need help?
Contact us at bridget@qcrentageek.com with any questions about this policy.
